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Frequently asked questions

Quick answers about orders, payment, delivery and returns. Can’t find yours? Our team replies within 24–48 hours.

How do I place an order?

Choose your product, fill in your delivery details and confirm. You receive an order confirmation by email straight away.

Which payment methods do you accept?

Cash on delivery in all the countries we ship to, plus Visa, Mastercard and PayPal where available at checkout. With cash on delivery you pay the courier when the parcel arrives.

How long does delivery take?

Orders are dispatched within 1–2 business days. Delivery usually takes 3–5 business days depending on your country. You get a tracking code by email as soon as your parcel leaves our warehouse.

How much does shipping cost?

Shipping is free on orders over €49 within the EU. Below that, rates start from €4.99. See the full table on our Shipping Info page.

Can I return a product?

Yes. You have 14 days from delivery to change your mind. Write to us and we send you a return reference and instructions. Details are on our Returns & Refunds page.

What if my item arrives damaged?

Contact us within 48 hours of delivery with your order number and a few photos. We send a free replacement or a full refund, and we cover the return shipping.

How do I track my order?

Use the tracking code from your shipping email on our Track Your Order page. Tracking can take up to 24 hours to activate after dispatch.

How do I contact customer support?

Email support@loyaloffers.com or use our contact form. Real people reply within 24–48 hours, Monday to Friday.

Still have a question?
Write to support@loyaloffers.com or use our contact form. We are here to help.